Extortionate cost of renewing Nissan Connect services

All Nissan Ariya related discussions
GraceCourt
Posts: 20
Joined: Mon Sep 30, 2024 11:57 am

Post by GraceCourt »

We're approaching the end of our first year of driving a brand-new Ariya Tekna with the larger 88 kWh traction battery, for which we paid almost £55k including VAT. I've been a great fan of the car until last weekend when it broke down with an "EV System Failure" which mysteriously righted itself after about three hours whilst I was awaiting a recovery service to transport it to a Nissan service centre for examination.

It's booked in for that examination on 10 October and I realised that our Nissan Connect Services would need renewal only a few days later. A bit of research revealed that renewal is via the Nissan Connect app, which has a link to the "Nissan Store" for online renewal. You can imagine my horror to see that just renewing the charge information service costs 1.99 Euros/day, which is about £580 per year! Renewing all of the services that are free for the first year - that's Smart Alerts, Intelligent Route Planner, Battery Manager, and Remote Control Services - would cost 7.96 Euros/day, which is £2,300 for a whole year!

Guess who is trading the Ariya in for a different brand as soon as possible....?
Nissan Ariya 178kW Evolve 87kWh (Oct 2023) - Burgundy & Pearl Black

Graham53
Posts: 15
Joined: Mon Apr 17, 2023 4:56 pm

Post by Graham53 »

Are you sure? My battery charging and car info service only costs £1.99 per month!
Graham
Posts: 56
Joined: Fri Nov 25, 2022 5:25 pm

Post by Graham »

Mine is £1.99 per month, personally I think this is ridiculous on a £55K car.
GraceCourt
Posts: 20
Joined: Mon Sep 30, 2024 11:57 am

Post by GraceCourt »

Attached is a screen grab from the app, it's a scroll-down list but I've shown the renewal prices for the Intelligent Route Planner and the Battery Manager...

Screenshot_20241003_172220_NissanConnect Services.jpg

Nissan Ariya 178kW Evolve 87kWh (Oct 2023) - Burgundy & Pearl Black
NISSANFAN
Posts: 126
Joined: Mon Aug 01, 2022 4:38 pm

Post by NISSANFAN »

IMG_8967.png

NISSANFAN
Posts: 126
Joined: Mon Aug 01, 2022 4:38 pm

Post by NISSANFAN »

Must be an error !!!!!!
scarey
Posts: 40
Joined: Sun Apr 07, 2024 11:37 am

Post by scarey »

its not per day , its per month....defo a web site error..
ashleycarr
Posts: 173
Joined: Fri Jun 10, 2022 4:39 pm

Post by ashleycarr »

Even at £1.99 a month it is an utter disgrace for a car at that price.
scarey
Posts: 40
Joined: Sun Apr 07, 2024 11:37 am

Post by scarey »

...and nissan uses your travelling data for their uses like augmented reality driving....
Cosmyc
Posts: 388
Joined: Fri Jul 08, 2022 6:08 am

Post by Cosmyc »

GraceCourt wrote: Thu Oct 03, 2024 4:29 pm Attached is a screen grab from the app, it's a scroll-down list but I've shown the renewal prices for the Intelligent Route Planner and the Battery Manager...

Screenshot_20241003_172220_NissanConnect Services.jpg
I can assure you that's a typo, those prices are by month for all individual services, except the "stolen car" one which is by year.
Post Reply