Hi!
I’ve been the proud owner of my Nissan Ariya for just over a month and love the car, but I’m really concerned about something that is worrying me.
I was driving home tonight (I am a teacher) and tried to leave the school car park. When I gently pressed on the brake, the car literally stops (as if an emergency stop!) It makes it look as if I’m not controlling the car, because I came to a junction and it just stops abruptly.
After managing to turn left onto the main road, I noticed that the power had almost gone and the car just started to crawl. Because of this, I managed to pull the car over safely to an empty pavement. I switched the engine off, left for a couple of minutes and then switched on and the engine then allowed me to pick up speed and get me home.
Has anyone ever had this issue? I really want to get it sorted and don’t know what to do about it. Can anyone help?
Many thanks!
CAN ANYONE HELP? Car just lost power and stops abruptly when lightly touching brake
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GraceCourt
- Posts: 8
- Joined: Mon Sep 30, 2024 11:57 am
Your experience is not dissimilar to our breakdown yesterday (Sunday) in our Ariya - less than 1 year old and only just over 4,000 miles on the clock. We drove over 100 miles to North Wales on Thursday, starting off with 100% charge, around 310 miles, on the traction battery. The car was parked up for three days and we travelled most of the way home, but with 11 miles to go the remaining charge jumped up to 100% from around 15% (about 50 miles), the car display displayed "EV System Warning" and the car lost almost all acceleration: there was additional advice to contact a Nissan service centre.
Long story short, we were stranded, as calls to the UK Nissan Assistance telephone number 0330 123 1231 only offered two choices... "Press 1 for UK breakdowns" just dropped the call, and "Press 2 to speak to Nissan Customer Services" was a recorded message stating it was closed (of course it was on a Sunday) and offered the opportunity to leave a message for when they opened. After failing to get through using option 1 for arranging UK breakdown assistance six times in a row, you can imagine the message left for Nissan Customer Services, who never actually responded.
We used alternative means to contact the RAC, because of course our Ariya is still under warranty and the RAC provides the roadside assistance, who attended about an hour later but the Ariya is not listed on their handheld diagnostic devices. The breakdown operative suggested that, as the fault was still present, it was worth running the Qashqai diagnostics as the MMU is the same for both models, and that gave diagnostic test codes - "168C Unknown" for the EV/HEV System and "1B2087 Unknown" for the high voltage traction battery. He could not clear these codes or do anything else to get the car going and he referred back to his controller for a recovery agent to take the Ariya to a Nissan dealership for repair. My wife made separate arrangements to get home with our luggage and I remained with the car awaiting recovery.
However, after about two hours awaiting the recovery, whilst reading an e-book on my phone using the car's battery to keep it fully charged, I noticed that the display was now reading a true battery charge and remaining mileage reading and the EV System Warning had disappeared. Surprise, surprise, the car could now be driven. I cancelled the recovery and drove home, and the Nissan service centre will now investigate the breakdown on Thursday 10 October... but I have a funny feeling they will find nothing amiss.
The damage is done, however: my wife refuses to drive the car as she has lost all confidence in it, and frankly we had already lost all faith in Nissan Motor GB Limited as they don't respond to e-mails and they do not store and process personal data of Nissan owners in accordance with UK data protection legislation - they claim they are not data controllers but they do put their company information on marketing e-mails that are unwanted in direct contravention of our explicit instructions. Our next car won't be another Nissan.
Long story short, we were stranded, as calls to the UK Nissan Assistance telephone number 0330 123 1231 only offered two choices... "Press 1 for UK breakdowns" just dropped the call, and "Press 2 to speak to Nissan Customer Services" was a recorded message stating it was closed (of course it was on a Sunday) and offered the opportunity to leave a message for when they opened. After failing to get through using option 1 for arranging UK breakdown assistance six times in a row, you can imagine the message left for Nissan Customer Services, who never actually responded.
We used alternative means to contact the RAC, because of course our Ariya is still under warranty and the RAC provides the roadside assistance, who attended about an hour later but the Ariya is not listed on their handheld diagnostic devices. The breakdown operative suggested that, as the fault was still present, it was worth running the Qashqai diagnostics as the MMU is the same for both models, and that gave diagnostic test codes - "168C Unknown" for the EV/HEV System and "1B2087 Unknown" for the high voltage traction battery. He could not clear these codes or do anything else to get the car going and he referred back to his controller for a recovery agent to take the Ariya to a Nissan dealership for repair. My wife made separate arrangements to get home with our luggage and I remained with the car awaiting recovery.
However, after about two hours awaiting the recovery, whilst reading an e-book on my phone using the car's battery to keep it fully charged, I noticed that the display was now reading a true battery charge and remaining mileage reading and the EV System Warning had disappeared. Surprise, surprise, the car could now be driven. I cancelled the recovery and drove home, and the Nissan service centre will now investigate the breakdown on Thursday 10 October... but I have a funny feeling they will find nothing amiss.
The damage is done, however: my wife refuses to drive the car as she has lost all confidence in it, and frankly we had already lost all faith in Nissan Motor GB Limited as they don't respond to e-mails and they do not store and process personal data of Nissan owners in accordance with UK data protection legislation - they claim they are not data controllers but they do put their company information on marketing e-mails that are unwanted in direct contravention of our explicit instructions. Our next car won't be another Nissan.
